Return Policy
What if I receive a defective product?
If you believe you have received a defective product, please contact our support team at (626) 816-0508, or simply fill out our online support request form. We will respond promptly and provide assistance or issue a Return Authorization (RMA) number for you. Should we determine that the device has malfunctioned within 30 days of purchase and is under warranty, we will cover the shipping costs within the United States to replace the device for you. Any unauthorized returns cannot be processed, accepted, or refunded.
How to Make a Return:
Please clearly write the Return Authorization number on the return label of the shipping carton. Once issued, the RMA number is valid for only 10 business days, during which the item must be returned to our facility. The RMA number will not be extended or reissued. If you do not return the product within this timeframe, you must contact the manufacturer for repairs.
Include a copy of the original invoice.
Attach a statement explaining the reason for the return and request a refund or exchange.
All returned merchandise must be in its original, unaltered condition, including all accessories, manuals, warranties, and packaging materials.
The package must be placed in a brown shipping box and equipped with sufficient packing material, in the same manner as you received the package. If your package was originally shipped double-boxed, please return the item double-boxed.
Please use a traceable shipping method, such as FedEx or UPS.
Items may sometimes be damaged during transit. To ensure that you are protected, we recommend that you insure your returns to guard against damage or loss. ACICO is not responsible for items that are lost or damaged during transi
Shipping fees are non-refundable. Please do not use overnight or express shipping, as these additional costs are not covered by our return and exchange policy.
ACICO does not accept C.O.D. shipments or postage due. Please allow 3-5 days from the date we receive your package to process your RMA, and your return and refund request will be completed within a reasonable timeframe.
If your order received free shipping, the cost will be deducted from your refund or credit at a rate of $7 per pound of the package.
No Hassle” Return Policy:
We value your satisfaction with our products. If you find that your purchase does not meet your needs, you may initiate a return within 30 days of receipt. Please note If your order received free shipping, a deduction of $7 per pound of the package will be applied to your refund to cover the shipping costs. Additionally, all hardware returns that are not defective will incur a restocking fee of 15% of the item’s price. We strive to process refunds promptly upon receiving the returned merchandise in its original condition.
Non-Returnable Items:
- Items that have been used or resealed.
- Items not in their original packaging.
- Items that are defective due to misuse.
- Products returned as defective but found to be in working condition by ACICO quality control.
- Special orders.
- Software.
- Oversized or overweight items.
- Discontinued products and clearance items.